Quality and handling
How produce is selected, packed and delivered.
Every FPS delivery follows the same chain — direct sourcing, hand grading, packing matched to the serving setup, and a predictable handover at your site.
Request a tailored proposalThe journey
From grower to your service point.
- 01
Sourcing
Produce is bought directly from growers, guided by what is genuinely in season.
- 02
Grading
Each consignment is hand-graded for ripeness, appearance and condition.
- 03
Packing
Produce is packed for the way it will be served at your site.
- 04
Delivery
Loads are planned to keep transit short and arrival predictable.
Grading
What the grading step looks for.
Ripeness
Fruit is matched to when it will actually be eaten, not just to how it looks on the day of packing.
Appearance
Produce going to a pantry, a counter or a gifting box is held to the presentation that setting needs.
Condition
Damaged or under-quality items are removed before packing rather than passed on.
Consistency
The same standard is applied week after week so teams know what to expect.
Variety
The mix is checked against the agreed scope so the selection stays varied.
Handling and packing
Packing decisions protect the produce.
How fruit is packed determines how it travels and how it presents when the box is opened. Packing is chosen per account, not by default.
- Boxed presentation for office pantries
- Crated supply for kitchens working at volume
- Prepared and cut fruit where serving calls for it
- Protective packing for delicate seasonal produce
- Station-ready packing for activation days
- Gift presentation for festive and milestone boxes
Transport
Keeping the gap between dispatch and delivery short.
Planned routes
Deliveries are grouped so produce is not sitting in transit longer than it needs to.
Agreed windows
A fixed delivery window means produce is received rather than left waiting.
Site access
Dock, pass and security arrangements are settled in advance to avoid delays at the gate.
Nominated receiver
A named person at your end keeps the handover clean and accountable.
Event timing
Activation deliveries are timed to your setup schedule.
Change handling
Reschedules and additions go through the same single contact.
Delivery day
What happens when produce reaches your site.
The handover is the moment the whole chain is judged. It follows the same pattern at every site.
- Arrival within the agreed window
- Delivery to the agreed service point
- Handover to your nominated receiver
- Quantities checked against the agreed scope
- Any concern raised the same day
- Corrections reflected in the next service
What to expect
Consistency you can plan around.
A predictable rhythm
The same window, the same service point, the same standard each time.
One accountable contact
A single person who knows your site and your scope.
A written scope
Produce, frequency and delivery agreed before service begins.
Questions
Quality and handling, answered.
How is produce selected before delivery?
Produce is sourced directly from growers and hand-graded against the mix agreed in your scope before it is packed.
What does hand grading mean in practice?
Fruit is checked individually for ripeness, appearance and condition rather than accepted in bulk.
How is produce packed?
Packing is matched to how the produce will be served — boxed for a pantry, crated for a kitchen, or prepared for a station setup.
What happens if something is not right on arrival?
Raise it with your FPS contact on the day. Issues are reviewed against the agreed scope and corrected in the next service.
Can produce be prepared rather than delivered whole?
Prepared and cut fruit can be arranged on request where the serving setup calls for it.
How is consistency maintained over months?
A single contact owns the account, and the mix, quantities and delivery arrangement are reviewed regularly.
Next step
Talk through the standard your site needs.
Share your serving setup and delivery constraints, and the FPS desk will put the handling arrangement in writing.